Terms of service

1. The agreement

By creating an account or using ainocrm you agree to these terms on behalf of yourself and, if you are setting up a workspace for a company, on behalf of that company ("your organisation"). If you do not have authority to bind your organisation, do not create a workspace for it.

2. Plans and changes

• Plans and prices are listed on the pricing page.
• Before we start charging for something that was free, or change a price, we give you at least 30 days' notice and a way to export your data.
• We improve ainocrm all the time, so features may change or be removed.
• We may ask for feedback. Anything you tell us about the product we can use to improve it, without obligation to you.

Fees and payment

• The monthly fee is per seat: every user in your workspace during a month is a seat for that month. Your first paid month counts only from the day paying starts.
• Each month closes into a statement on the 1st of the next month. With a card on file we charge it then; if we have agreed to invoice you, the invoice is due within the agreed terms, 14 days unless we say otherwise.
• Prepaid AI credits are usable at once, are added to your next statement and do not expire. If an admin turns on auto-reload, the chosen pack is bought and added to your next statement each time credits run low, up to the monthly limit shown in the app.
• Prices exclude VAT and similar taxes, which we add where they apply. Payments are handled by our payment provider; we never see or store full card numbers.
• If a payment fails we tell your billing contact and try again. Amounts that stay unpaid may lead us to suspend the workspace after notice.
• You can stop at any time by removing your people and writing to us, or by deleting the workspace. Seats are charged up to the end of the month you stop in. Months and credits already charged are not refunded, unless the law says otherwise.

3. Your account

• Keep your credentials confidential; you are responsible for activity under your account.
• Provide accurate account information and keep it current.
• One person per account. Workspace admins may invite and remove users in their organisation.

4. Your data

You own the data you put into your workspace. You grant us the licence needed to store, process and display it in order to provide the service — including sending relevant parts of it to our language-model provider to produce updates and answers — and nothing more. How we handle it is described in the privacy policy.

You are responsible for having the right to put that data into ainocrm: for example, that you may connect the mailbox you connect, and that your use of contacts' details complies with the laws that apply to you.

You can export your data at any time and delete your workspace on request; see the privacy policy for retention.

5. Acceptable use

Do not use ainocrm to:

• break the law, infringe anyone's rights, or send unsolicited communications;
• upload malicious code or attempt to gain access to accounts, workspaces or systems that are not yours;
• reverse-engineer the service, scrape it, or resell access to it;
• put in data you are not entitled to process, including special-category personal data unless you have a lawful basis.

We may suspend accounts that breach these rules, and will tell you why unless the law prevents it.

6. AI-generated content

ainocrm uses language models to interpret what you and your contacts write and to suggest updates, summaries and next steps. Suggestions are labelled as such and may be wrong. You are responsible for reviewing anything the assistant (Aino) proposes before relying on it, and for any decision taken on the basis of it. Forecasts are estimates, not promises.

7. Availability and support

We aim to keep the service available and to fix problems quickly, but we do not offer a service-level agreement unless one is agreed in writing. We may take the service down for maintenance, and will try to announce it in advance. Support is by email at hello@ainocrm.com.

8. Intellectual property

ainocrm, its name, logo, software and the service are ours. These terms give you the right to use the hosted service; they do not transfer any rights to the software itself.

9. Warranties and liability

The service is provided "as is", without warranties of any kind, express or implied. To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of data, revenue or profit arising from use of the service; our total liability under these terms is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the agreement

You can stop using ainocrm and delete your account at any time. We can end your access with 30 days' notice, or immediately if you breach these terms. On termination we will give you a reasonable window to export your data, after which it is deleted per the privacy policy.

11. Changes

We may update these terms. Material changes will be announced to workspace admins by email at least 14 days before they take effect; continuing to use the service after that is acceptance of the new terms.

12. Governing law

These terms are governed by the laws of the country where ainocrm is registered, and disputes are subject to the exclusive jurisdiction of its courts, without prejudice to any mandatory consumer or data-protection rights you have where you live.

Provided by Mrako Holding Oy (3328751-1)